Refund Policy

Last updated: June 2026

We want you to love your POP case. Here is our straightforward refund policy:

Manufacturing Defects

If your case arrives with a printing defect, damaged packaging, or incorrect item, we will send you a free replacement at no extra cost.

To claim: email hello@mypopstore.co within 30 days of delivery with your order number and a photo of the defect. No need to return the item.

Wrong Model / Size

Because each case is made to order, we cannot accept returns or refunds if you selected the wrong phone model. Please double-check your phone model before purchasing.

If you are unsure which model to select, contact us before ordering and we will help.

Order Cancellation

You may cancel your order within 24 hours of placing it for a full refund. After 24 hours, production begins and cancellation is no longer possible.

To cancel: email hello@mypopstore.co immediately with your order number.